The American group CTG has more than 3,300 employees worldwide, including more than 500 employees in Luxembourg.
CTG Luxembourg PSF has been awarded as Best Workplaces™ several times and are active in the following areas:
- Support
- Infrastructure
- Development
- Testing
- Business analysis
We are offering missions both within our own service centres, joining the CTG teams in Bertrange or Belval (Esch / Alzette) and onsite at our customers premises.
Our customers are operating in various sectors of activity such as finance, insurance, public institutions, aviation, audit .... This allows our consultants to intervene on multiple subjects.
CTG is convinced that human capital is one of the most important performance levers.
This conviction is even more true in our business where the consultant is at the heart of our success.
CTG makes it a point of honour to maintain within it values such as respect for others, open-mindedness, honesty, transparency, positive attitude, proactivity, continuous development as well as passion for what we do.
Each consultant is accompanied by a HR Referent, whose mission is to ensure the well-being of employees and to set up a favourable context to the progress of everyone.
Would you like to join a company where there is a positive work environment?
Do not hesitate to consult our current job offers or to send an unsolicited application via our career site: Jobs.ctg.eu/lux/en/
CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing !
We are looking for a CallDesk Agent (M/W) ready to join this talented team.
Your missions
Here are the missions that are waiting for you!
In charge of user support: you are the first point of contact for users.
You manage inbound phone callsand handle the various e-mails by following the procedures.
You are in charge of encoding and resolving ticketsin the tracking software.
You dispatch the ticketsto the expert teams if necessary.
You are able to respect the contractual call deadlines.
Your profile
You are fluent in French, Luxembourgish, German and English.
You are able to use a computer as well as the usual office tools such as Microsoft
No IT experience required! We are looking for people with real soft skills: you are client oriented with a good relational, communication and empathy.
Knowledge of ticketing toolsis a real asset.
You are a real team player and you appreciate working in an international environment.
Our Offer
An attractive salary package
A 13th month at the end of the year or each month
Meal Vouchers or financial compensation
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks, ...)
Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons...
Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!
Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.
