Security Officer - Hilton Garden Inn Danang
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
A Security Officer is responsible for the overall safety & security of the hotel, team members and guests whilst on shift. Ensuring that the hotels safety & security policies are being maintained at all times whilst assisting with delivering exceptional guest experiences whilst in the public areas of the hotel.
What will I be doing?
As the Security Officer, you will be responsible for performing the following tasks to the highest standards:
- Be the champion of safety & security in the hotel remaining vigilant at all times
- Ensure you are delivering exceptional guest experiences when in the public areas of the hotel and interacting with guests.
- Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
- Take good care of communication facilities and skillfully operate all fire control equipment.
- Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.
Security Officer working at staff entrance should do as follows:
- Ensure that the external visitor registration form is filled correctly.
- Be hospitable to visitors and report any suspicions to the Management.
- Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to.
- Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel's property from being brought into the hotel.
- Identically labelled items or items with the same brand as the hotel's property, to be detained and recorded with the name and employee number of the staff involved.
- Prevent hotel's property from being removed without an authorized and signed Gate-Pass permission form.
- Write-off the Gate-Pass permission form once lent-out articles are returned.
- Implement payment for damaged items and provide the invoice for the purchase or refund.
- Keep the deposited keys in good condition and fulfill the key-lent procedure.
- Maintain workplace cleanliness.
Security Officer working at the hotel lobby should do as follows:
- Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations.
- Take the initiative to usher guests into available elevators and assist with the selection of levels.
- Specially assist elderly, children and the disabled.
- When suspicious people enter the hotel, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.
- Implement the relevant regulations of the local municipal Public Security Bureau and usher unauthorized visitors to the Front Desk to obtain the consent of the hotel's guest as well as to fill in the 'Visitor's Registration Form'.
- Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests' belongings are found.
- Pay special attention to those who come in with empty hands or bags and leave with bags.
Security Officer should do as follows in patrolling:
- Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities.
- Report all potential threats or discrepancies.
- Inspect the key areas of the hotel including all entrances and exits, vital mechanical rooms, emergency exits, emergency equipment to ensure it is in good working order and that there are no other safety or security concerns throughout the building.
- Check and ensure that all back of house offices and areas are secured when not occupied.
- Inspect the locker room and team members' restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors.
- Effectively manage issues encountered during duty and report to the duty supervisor or hotel duty manager promptly when needed.
- Be responsible to check fire facilities, fire security and manage the fire alarm.
- Be familiar with first aid and fire emergency procedures.
- Carry out other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
ASecurity Officerserving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High School or Secondary Vocational School graduate.
- Proficient with hotel security operations.
- Possess a strong sense of responsibility and service.
- Good work attitude and always being alert.
- Able to communicate effectively and clearly.
- Knowledgeable of resources and utilize them efficiently.
- Literacy in English to meet business needs, preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! With an industry leading team member travel program as well as lots of other amazing benefits, the Hilton Garden Inn Danang is the ideal place to grow and flourish in your career.
