Head Waiter / Head Waitress
Job Responsibilities:
- Responsible for the preparation before the meal, according to the specifications, arranging the restaurant and dining tables, setting up table, and replenishing various items.
- Do a good job in customer service in accordance with the service standards and procedures for receiving VIPS.
- Complete other tasks assigned by superiors.
- Dress Neatly and energetically.
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and tableware.
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Requirements and skills
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- High school diploma; food safety training is a plus.
Host / Hostess Responsibilities.
- Relate with clients when they arrive and when they are leaving
- Thank clients for their patronage when they are leaving
- Communicate with customers while they wait for their drink and food order
- Ensure complete and consistent cleanliness of the hostess area
- Be available to answer calls and to greet guests
- Provide assistance to servers with tallies at shift ends
- Supervise host book efficiently and oversee clients seating arrangements
- Handle clients amicably and with understanding whether they have reservation or not
- Make great and impressive first impression on clients
- Schedule reservation for guests both in person and over the phone
- Communicate with supervisors or management on any issue related to customers
- Handle all cases related to guest courteously and professionally
- Maintain diplomacy while relating with clients.
Job Type: Full-time
Job Type: Full-time
Salary: AED2,500.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
