STUDENT SUCCESS ADVISOR
Are You Passionate About Making an Impact in Higher Education?
Looking for a Rewarding Opportunity with Purpose?
Relearnit Inc., an established Online Program Management (OPM) service provider, is now accepting applications for an innovative, process-oriented, and passionate team player to join our growing organization. The Student Success Advisor role is a critical part of our company, so it is vital that the person we choose is a good fit with our commitments and shared values.
The Student Success Advisor is responsible for encouraging a positive and successful learning experience for students to increase student retention, success, and completion. They will provide coaching on time management, prioritization, and accountability to students to improve school-life balance, foster new approaches to roadblocks, build motivation and connect students to available resources. The Student Success Advisor will also provide mentorship and peer leadership to the Student Success team. If you embrace continuing education and would like to be recognized and rewarded for your contributions of time, energy, and knowledge, please read on, or share with someone you believe may be a good fit.
ABOUT OUR COMPANY:
Since 2008, we have worked with colleges and universities to grow student enrollment through online education by identifying and developing niche online education programs and providing a suite of online program management services. Our clients love that we deliver what we promise with integrity.
ABOUT THE JOB:
Key Responsibilities
- Provide timely, informed advising to students pursuing supported online undergraduate, graduate, and doctorate degrees.
- Assist students with academic, orientation, and referral information that will foster success and degree completion.
- Collaborate with Relearnit team members and university partners to implement policies and core processes that support student academic success and progress.
- Attend university partner meetings with Relearnit’s Executive Director of University Partnerships.
- Collaborate with Relearnit’s CRM Specialist to run reports, improve data accuracy, and provide returning student enrollment projections for the Student Success department and university partners.
- Collaborate with the Executive Director of University Partnerships to determine and implement goals and deliverables for the Student Success team.
ABOUT YOU – TRAITS AND SKILLS NECESSARY FOR SUCCESS:
- You manage stress in a fast-paced, multi-tasking environment with a high volume of calls and emails that are prioritized daily.
- You maintain and thrive in an organized workplace.
- You enjoy compiling, confirming, and organizing information.
- You are assertive and have a "will to win" in dealing with highly competitive situations.
- You have the ability to finish tasks despite challenges or resistance.
- You demonstrate self-control and strong skills in managing time and priorities.
- You love creating logical, systematic, and orderly processes to meet objectives.
- You are dynamic, adapt to, and even welcome change.
REQUIREMENTS:
- Bachelor’s degree required
- 3 + years of experience in a data-driven higher education student advising environment
- Proficiency in MS Office (Word, Excel, Outlook, familiarity with Microsoft Dynamics preferred)
- Outstanding customer service skills with 1+ years of customer service or related experience required
- Ability to work a variety of office hours, including evenings, weekends.
- High level of interpersonal, communication, and problem-solving skills.
- Ability to work independently as well as function as part of a team.
- Must be a self-starter with the ability to prioritize effectively.
- Self-motivated and willing to take ownership of and quickly resolve complex issues.
SCHEDULE:
Hours are typically weekdays 8:30 am-5:00 pm, with occasional evening and weekend hours.
This is a REMOTE position.
COMPENSATION & BENEFITS:
- Compensation commiserate with work experience.
- Generous benefits: Medical, dental, 401k with company match, PTO, 11 paid holidays plus 3 paid floating holidays & your Birthday.
TO APPLY:
Please attach your cover letter and resume as a single document.
DtexvAqIIP
